diamond exchange

diamond exchange App support

Contact
+91 0347600755

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The diamond exchange:

Q1: How to log in after installing the diamond exchange?

To log in, open the app and enter your registered mobile number to receive an OTP for verification. Once verified, you can log in without needing a password or email. This convenient method allows for easy and secure access.

Q2: What should I do if I am not getting OTP?

To start the process, check your internet connection and ensure a strong signal is available. If you still experience issues receiving the OTP, click "send OTP" again and wait for the allotted time. If you continue to encounter problems, you can reach out to the app's support system via live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active phone number. If your number has changed, please submit your updated KYC documents to our customer support team via email to facilitate the account transfer. This will help complete the process efficiently.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the current app from your device and then download the latest version. Once installed, you should be able to log in and enjoy the updated app without any problems. This should allow you to access the new features and gameplay.

Most Asked Questions Related To Withdraw In The diamond exchange:

Q1: What is the minimum withdrawal amount in the diamond exchange?

In this app, users can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are only possible for earned gaming money, not bonus amounts. This means users can only cash out the money they've won through gaming activities.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please complete and submit your KYC details in the app, which includes saving your Aadhaar card, UPI information, and all relevant bank details. This information is required for the onboarding process. Ensure all necessary details are accurately entered and stored in the app.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services allow the process to be completed within 30 minutes to 3 hours. However, payment delays can occur, requiring a wait of up to 24 hours. This delay can affect the overall completion time of the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds earned through gaming can only be used for gaming purposes and cannot be withdrawn. Any winnings made with the bonus amount can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section to see if your withdrawal request is failing. If it is, the money will be added to your wallet account within 24 hours. If it doesn't, you can contact their care centre for assistance.

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